PRIVACY POLICY

Effective Date: October 17, 2024

Welcome to www.readyjetter.com (the “Site”). Ready Jetter Plumbing (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information in compliance with Michigan privacy laws and CTIA guidelines for messaging and cellular communications.

1. Information We Collect

We may collect personal and non-personal information when you use our services, interact with our website, or communicate with us by phone or messaging platforms. The information we collect includes:

• Personal Information: Name, phone number, email address, physical address, payment information, and other identifiable details you provide.
• Non-Personal Information: IP address, browser type, device information, and browsing activities on the Site.
• Communication Data: Information collected when you contact us via phone, text messaging, or web-based messaging.

2. How We Use Your Information

We use the information collected to:

• Provide plumbing services and respond to inquiries.
• Process payments and transactions securely.
• Schedule appointments and provide service updates.
• Send you transactional and promotional messages.
• Comply with legal obligations and protect against fraud.
• Improve our website and service offerings.

3. Text Messaging and Cellular Communication

We comply with CTIA guidelines for all cellular and messaging communications. When you provide your phone number, you consent to receiving SMS, MMS, or voice communications from us for service-related updates and marketing messages.

• Opt-Out: You may opt out of receiving marketing texts by replying “STOP” to any message or contacting us at 586-500-0538.
• Message Frequency: Message frequency varies based on user activity.
• Message and Data Rates: Standard message and data rates may apply based on your carrier.
• Data Security: We use secure platforms to manage communications and protect your information.

4. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance user experience, analyze site traffic, and improve our services. You can disable cookies through your browser settings, but some features of the Site may not function properly.

5. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following cases:

• With service providers to facilitate payment processing, scheduling, and communication.
• If required by law or to protect the rights, property, or safety of Ready Jetter Plumbing, our customers, or others.
• In connection with a business transfer, such as a merger, sale, or acquisition.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or cellular networks is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a Michigan resident, you have the right to:

• Access and request a copy of the personal information we collect about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at 586-500-0538 or email us through the contact form on our website at www.readyjetter.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

10. Data Collection and Usage

We collect customer information such as names, email addresses, and phone numbers when you use our services or contact us through our website. This information is used solely for the purpose of providing our services, which may include communicating about specific jobs, scheduling, billing, and customer support.

11. SMS Opt-In and Opt-Out Policy

When you provide your phone number through our website or other channels, you consent to receiving SMS messages from Ready Jetter. These messages are limited to:

• Updates related to specific jobs we are hired or contracted to complete.
• Scheduling confirmations or changes.
• Billing and payment completion notices.
• Customer support inquiries or responses.

Frequency of Messages: Messages will be sent as needed based on job progress, scheduling, or billing activities.

Opt-Out Procedure: You may opt-out of receiving SMS messages at any time by replying “STOP” or “UNSUBSCRIBE” to any message you receive from us. Once you opt out, you will no longer receive text communications unless you opt back in.

12. Data Sharing and Security

We do not share, sell, or distribute mobile opt-in data or consent to any third parties. Customer data collected through SMS or our website is used exclusively by Ready Jetter for legitimate business operations and is not shared with external entities unless required for operational purposes, such as payment processing.

13. Message and Data Rates

Please note that standard message and data rates may apply to SMS communications. Contact your mobile carrier for details about your messaging plan.

14. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify users by posting the updated policy on our website with the new effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Ready Jetter Plumbing
Phone: 586-500-0538
Website: www.readyjetter.com

By using our website or services, you agree to this Privacy Policy. Please review this policy periodically for updates. Your continued use of our services constitutes your acceptance of any changes.

This policy is designed to be compliant with Michigan privacy laws and CTIA messaging guidelines.